Terms and conditions

These Terms and Conditions ("Terms") govern your use of the Wisibl platform. By using Wisibl, you agree to these Terms.

1. What Wisibl does

Wisibl is an AI-powered workspace that captures product conversations from the transcripts, documents, and tools you connect, and organizes them into a searchable Knowledge Base. It helps product teams find context, avoid repeated questions, and keep documentation current.

2. Your account

You need an account to use Wisibl. You are responsible for keeping your login credentials secure and for all activity under your account. If you believe your account has been compromised, let us know immediately at support@wisibl.com.

3. Your data

You own your data. Wisibl does not claim ownership of any conversations, documents, or knowledge generated from your content.

You grant us a limited license to process your data solely to provide the service, meaning: capturing conversations, building your Knowledge Base, powering Ask Wisibl, and maintaining your product docs. This license ends when you close your account and your data is deleted.

We do not use your data to train general-purpose AI models.

4. Acceptable use

You agree not to: use Wisibl for anything illegal; record conversations without proper notice to participants as required by your local laws; attempt to reverse-engineer the platform; resell or redistribute access to Wisibl; or interfere with the platform's operation.

You are responsible for making sure the people whose conversations are captured through Wisibl know it is happening. How you handle this depends on your local laws. In some places, informing participants is enough; in others, you may need explicit consent.

5. Pricing and payment

Wisibl offers free and paid plans. Pricing details are on our pricing page. Paid plans are billed in advance, and fees are non-refundable except as described in our refund policy or as required by law. We will give you at least 30 days' notice before changing prices.

6. Third-party integrations

Wisibl connects to third-party tools such as Fireflies and others we add over time. These services have their own terms and privacy policies. We are not responsible for how those services operate.

7. AI-generated content

Wisibl's AI generates summaries, answers, and structured knowledge from your conversations. While we work hard to make this accurate, AI can make mistakes. You should verify important information before acting on it. We are not liable for decisions made based on AI-generated content.

8. Intellectual property

The Wisibl platform, including its software, design, and branding, belongs to us. Your data belongs to you. If you send us feedback or feature suggestions, we may use them to improve the product without obligation to you.

9. Availability

We aim to keep Wisibl available and reliable, but we cannot guarantee 100% uptime. We are not liable for downtime, though we will do our best to minimize it and communicate about scheduled maintenance.

10. Limitation of liability

To the maximum extent permitted by law, Wisibl is provided "as is." We are not liable for any indirect, incidental, or consequential damages arising from your use of the platform. Our total liability is limited to the amount you have paid us in the 12 months before the claim.

11. Termination

You can stop using Wisibl and close your account at any time. We can also suspend or terminate your access if you violate these Terms. On termination, you will have 30 days to export your data before we delete it.

12. Changes to these Terms

We may update these Terms occasionally. We will let you know about significant changes via email or a notice in the app. Continuing to use Wisibl after changes take effect means you accept them.

13. Governing law

These Terms are governed by the laws of [your jurisdiction, update this once your company is registered]. Any disputes will be resolved through good-faith negotiation first.

14. Contact

Questions about these Terms? Email us at legal@wisibl.com.